How to Secure and Restore Hotel Story and Happy Mall Story

22/1/2018

If you lost your account on Happy Mall Story and Hotel Story, you can recover it if you secured your game! This guide teaches you how to secure your game and how to restore your game.

Since the flow for Hotel Story and Happy Mall Story is exactly the same, you can refer to this video guide for both games.

1. How to Secure your Game
2. How to Restore your Game

Common scenarios:

Game crashed and went to level 1
Phone crashed and went to level 1
Battery went flat and went to level 1
Phone got formatted, lost or stolen
You want to change device and still keep your old game

If you've lost your account without securing it, please contact us to help you recover.

If you find any other problems, contact us at:

isabelle@happylabsfree.com
support@happylabsfree.com

Thanks for playing Hotel Story and Happy Mall Story!

7 Comments

Tinwala Zohair link

7/2/2018 09:26:07

Hi!, I just love to play this game

Erie Ji

11/7/2018 15:01:35

I have an account before connected to may google but i couldn't restore it, it always says server error 9. I wish i could play this game again

Isabelle

5/8/2019 09:22:10

Please email your ID to isabelle@happylabsfree.com for us to check and help you out. Thanks!

Joy

2/8/2019 23:30:11

What does server error (9) occurred means? I really wanna continue my past record but can’t access it saying server error(9) occurred means

Isabelle

5/8/2019 09:20:38

Please email your ID to isabelle@happylabsfree.com for us to check and help you out. Thanks!

Sam

25/8/2019 22:34:36

It started again from level 1. So sad.

Isabelle

27/8/2019 14:54:11

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to isabelle@happylabsfree.com

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How to Secure and Restore Hotel Story and Happy Mall Story

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