Happy Labs
  • Games
    • Magic School Story >
      • Magic School Story Press Kit
      • Magic School Story Support
      • Magic School Story FAQ
    • Toriko >
      • Toriko Game Guide
      • TORIKO Support
      • TORIKO Press Kit
    • Restaurant Paradise >
      • Restaurant Paradise Press Kit
      • Restaurant Paradise Support
      • Restaurant Paradise FAQ
    • Happy Swordplay >
      • Remote FAQ
      • Happy Swordplay FAQ
      • Happy Swordplay Press Kit
      • Happy Swordplay Support
    • Happy Tennis >
      • Happy Tennis Remote FAQ
      • Happy Tennis FAQ
      • Happy Tennis Press Kit
      • Happy Tennis Support
    • Puchi Puchi Pop
    • Happy Pet Story >
      • Happy Pet Story FAQ
      • Happy Pet Story Support
      • Happy Pet House
    • Happy Mall Story >
      • Happy Mall Story FAQ
      • Happy Mall Story Support
    • Hotel Story >
      • Hotel Story FAQ
      • Hotel Story Support
  • About Us
  • News
  • Subscribe
  • app-ads

How to Secure and Restore Hotel Story and Happy Mall Story

22/1/2018

23 Comments

 
If you lost your account on Happy Mall Story and Hotel Story, you can recover it if you secured your game! This guide teaches you how to secure your game and how to restore your game.
Since the flow for Hotel Story and Happy Mall Story is exactly the same, you can refer to this video guide for both games.

1. How to Secure your Game
2. How to Restore your Game

Common scenarios:
  • Game crashed and went to level 1
  • Phone crashed and went to level 1
  • Battery went flat and went to level 1 
  • Phone got formatted, lost or stolen
  • You want to change device and still keep your old game

​If you've lost your account without securing it, please contact us to help you recover.

If you find any other problems, contact us at:
  • isabelle@happylabsfree.com
  • support@happylabsfree.com

Thanks for playing Hotel Story and Happy Mall Story!
23 Comments
Tinwala Zohair link
7/2/2018 09:26:07

Hi!, I just love to play this game

Reply
Erie Ji
11/7/2018 15:01:35

I have an account before connected to may google but i couldn't restore it, it always says server error 9. I wish i could play this game again

Reply
Isabelle
5/8/2019 09:22:10

Please email your ID to isabelle@happylabsfree.com for us to check and help you out. Thanks!

Reply
Joy
2/8/2019 23:30:11

What does server error (9) occurred means? I really wanna continue my past record but can’t access it saying server error(9) occurred means

Reply
Isabelle
5/8/2019 09:20:38

Please email your ID to isabelle@happylabsfree.com for us to check and help you out. Thanks!

Reply
Sam
25/8/2019 22:34:36

It started again from level 1. So sad.

Reply
Isabelle
27/8/2019 14:54:11

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to isabelle@happylabsfree.com

Reply
Tia
5/11/2019 22:03:33

Recovery account

Reply
Ashley
7/11/2019 08:45:20

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to ashley@happylabsfree.com

Reply
Jess
6/12/2019 16:57:34

What does server error (9) occurred means? I really wanna continue my past record but can’t access it saying server error(9) occurred means

Reply
Ashley
28/1/2020 10:17:02

It means your email address doesn't exist on our server.
If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to ashley@happylabsfree.com

Reply
JKey
5/1/2020 19:34:34

I lose my account, i I forgot to be connected in the email or not, but in Google Play game, my old achievements are still there.

Can you help me??? I try to log in with my email game,who knows it's already connected but it's written an error so i dunno what to do..

Reply
Isabelle
6/1/2020 09:17:54

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to support@happylabsfree.com

Reply
Aulia link
23/1/2020 14:33:16

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to support@happylabsfree.com

Aulia guretno link
23/1/2020 14:31:43

Tidak bisa login, tolong aku

Reply
Ashley
28/1/2020 10:17:21

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to ashley@happylabsfree.com

Reply
Yt yt
5/2/2020 16:22:22

I can't restore my old account. I already forgot my name in game and i don't know my id but it was connected to my facebook account. I already email you but i don't receive any reply.

Reply
Bambang
12/2/2020 21:25:28

I lost my id. I dont remember my in game id or anything. But i do remember that i connected it to my facebook account. Can you help me?

Reply
Isabelle
14/2/2020 15:28:45

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to isabelle@happylabsfree.com

Reply
Bianca
26/2/2020 02:25:41

Hi! My game suddenly went back to level 1 randomly after opening the app :(( Before I left/closed it, it's still working & was currently on my latest progress but sadly I was surprised to see it restart all over again. I really hope there's still a possibility for me to retrieve my progress. So far, seeing your team's response to everybody's problm, it's only the level of my game that I'm currently in's the one I can't remember, that is if the Game ID you're talking about is the same as the Game Center ID.

Reply
Isabelle
26/2/2020 09:49:45

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to isabelle@happylabsfree.com

Reply
Jc
14/6/2020 18:23:04

I can't recover my old account. But i'm connected to my facebook account, please help me

Reply
Mojo
6/7/2020 17:22:36

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to mojo@happylabsfree.com

Reply

Your comment will be posted after it is approved.


Leave a Reply.

    News & Blog:

    Check back frequently for the latest updates and blogs posts!


    Categories:

    All
    Blogs
    Comics
    Events
    Football Rush
    Game Releases
    Happy Mall Story
    Happy Pet Find
    Happy Pet Math
    Happy Pet Spot
    Happy Pet Story
    Happy Tennis
    Hotel Story
    Jobs
    Press Releases
    Restaurant Paradise
    Sales
    Toriko
    Tutorial
    Updates


    Archives:

    September 2019
    August 2019
    May 2019
    February 2019
    October 2018
    September 2018
    March 2018
    January 2018
    December 2017
    October 2017
    September 2017
    August 2017
    June 2017
    May 2017
    April 2017
    March 2017
    January 2017
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    August 2015
    July 2015
    June 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    December 2013
    November 2013

    RSS Feed

Powered by Create your own unique website with customizable templates.