If you lost your account on Happy Mall Story and Hotel Story, you can recover it if you secured your game! This guide teaches you how to secure your game and how to restore your game.
Since the flow for Hotel Story and Happy Mall Story is exactly the same, you can refer to this video guide for both games.
1. How to Secure your Game
2. How to Restore your Game
Common scenarios:
If you've lost your account without securing it, please contact us to help you recover.
If you find any other problems, contact us at:
Thanks for playing Hotel Story and Happy Mall Story!
1. How to Secure your Game
2. How to Restore your Game
Common scenarios:
- Game crashed and went to level 1
- Phone crashed and went to level 1
- Battery went flat and went to level 1
- Phone got formatted, lost or stolen
- You want to change device and still keep your old game
If you've lost your account without securing it, please contact us to help you recover.
If you find any other problems, contact us at:
- isabelle@happylabsfree.com
- support@happylabsfree.com
Thanks for playing Hotel Story and Happy Mall Story!
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