How to Secure and Restore Hotel Story and Happy Mall Story

22/1/2018

If you lost your account on Happy Mall Story and Hotel Story, you can recover it if you secured your game! This guide teaches you how to secure your game and how to restore your game.

Since the flow for Hotel Story and Happy Mall Story is exactly the same, you can refer to this video guide for both games.

1. How to Secure your Game
2. How to Restore your Game

Common scenarios:

Game crashed and went to level 1
Phone crashed and went to level 1
Battery went flat and went to level 1
Phone got formatted, lost or stolen
You want to change device and still keep your old game

If you've lost your account without securing it, please contact us to help you recover.

If you find any other problems, contact us at:

isabelle@happylabsfree.com
support@happylabsfree.com

Thanks for playing Hotel Story and Happy Mall Story!

21 Comments

Tinwala Zohair link

7/2/2018 09:26:07

Hi!, I just love to play this game

Erie Ji

11/7/2018 15:01:35

I have an account before connected to may google but i couldn't restore it, it always says server error 9. I wish i could play this game again

Isabelle

5/8/2019 09:22:10

Please email your ID to isabelle@happylabsfree.com for us to check and help you out. Thanks!

Joy

2/8/2019 23:30:11

What does server error (9) occurred means? I really wanna continue my past record but can’t access it saying server error(9) occurred means

Isabelle

5/8/2019 09:20:38

Please email your ID to isabelle@happylabsfree.com for us to check and help you out. Thanks!

Sam

25/8/2019 22:34:36

It started again from level 1. So sad.

Isabelle

27/8/2019 14:54:11

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to isabelle@happylabsfree.com

Tia

5/11/2019 22:03:33

Recovery account

Ashley

7/11/2019 08:45:20

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to ashley@happylabsfree.com

Jess

6/12/2019 16:57:34

What does server error (9) occurred means? I really wanna continue my past record but can’t access it saying server error(9) occurred means

Ashley

28/1/2020 10:17:02

It means your email address doesn't exist on our server.
If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to ashley@happylabsfree.com

JKey

5/1/2020 19:34:34

I lose my account, i I forgot to be connected in the email or not, but in Google Play game, my old achievements are still there.

Can you help me??? I try to log in with my email game,who knows it's already connected but it's written an error so i dunno what to do..

Isabelle

6/1/2020 09:17:54

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to support@happylabsfree.com

Aulia link

23/1/2020 14:33:16

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to support@happylabsfree.com

Aulia guretno link

23/1/2020 14:31:43

Tidak bisa login, tolong aku

Ashley

28/1/2020 10:17:21

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to ashley@happylabsfree.com

Yt yt

5/2/2020 16:22:22

I can't restore my old account. I already forgot my name in game and i don't know my id but it was connected to my facebook account. I already email you but i don't receive any reply.

Bambang

12/2/2020 21:25:28

I lost my id. I dont remember my in game id or anything. But i do remember that i connected it to my facebook account. Can you help me?

Isabelle

14/2/2020 15:28:45

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to isabelle@happylabsfree.com

Bianca

26/2/2020 02:25:41

Hi! My game suddenly went back to level 1 randomly after opening the app :(( Before I left/closed it, it's still working & was currently on my latest progress but sadly I was surprised to see it restart all over again. I really hope there's still a possibility for me to retrieve my progress. So far, seeing your team's response to everybody's problm, it's only the level of my game that I'm currently in's the one I can't remember, that is if the Game ID you're talking about is the same as the Game Center ID.

Isabelle

26/2/2020 09:49:45

If you've lost your account, we can help. Please email your Game ID, in-game name, level, device to isabelle@happylabsfree.com

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How to Secure and Restore Hotel Story and Happy Mall Story

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