Hotel Story FAQ
Account Recovery
(V2.0 onwards)
Q: How to secure my game? How do I get back my account if I change devices?
A:
Notes:
(V2.0 onwards)
Q: How to secure my game? How do I get back my account if I change devices?
A:
- Tap "Secure your game" in "Tasks".
- Secure using Facebook or Email Address.
- You can check whether your account has been secured successfully in Settings.
- Before you change Device, please Tap "Save Server Data" in Settings to save your game to cloud.
- After changing Device, please Log In with the same credentials.
Notes:
- If Secure or Restore fails, please try again with stable connection or different Wi-Fi.
- 1 email address or Facebook can only be bound to 1 account.
- Once an account is bound, you can't change it.
Q: I changed phone and my data is lost! I re-installed the game and my data is lost!
A: If you've secured your game with Email or Facebook, simply re-install and log in again with your credentials.
If not, contact us at support@happylabsfree.com with your old Game ID and new Game ID and we’ll transfer your account for you ASAP. If you don’t have those IDs, please provide as much information as possible on your account, for example, device model, level, shop name, amount of diamonds, coins, etc. Any information you have will help.
Q: How do I get the pink bedrooms/couple bedrooms?
A: Keep on doing the “Invest in” tourist quests until the young couple appears. Go to your Quests, there is a diamond button at the top-left side, and you should be able to see “Invest in xxxx” quests sometimes. After you have unlocked the young couple, the bedroom that they stay in will turn pink.
A: If you've secured your game with Email or Facebook, simply re-install and log in again with your credentials.
If not, contact us at support@happylabsfree.com with your old Game ID and new Game ID and we’ll transfer your account for you ASAP. If you don’t have those IDs, please provide as much information as possible on your account, for example, device model, level, shop name, amount of diamonds, coins, etc. Any information you have will help.
Q: How do I get the pink bedrooms/couple bedrooms?
A: Keep on doing the “Invest in” tourist quests until the young couple appears. Go to your Quests, there is a diamond button at the top-left side, and you should be able to see “Invest in xxxx” quests sometimes. After you have unlocked the young couple, the bedroom that they stay in will turn pink.
Q: How come there is a not connected sign on my building? What does the yellow sign with the red exclamation mark in it mean?
A: It means the building is not connected by a walking path to the entrance of the hotel.
A: It means the building is not connected by a walking path to the entrance of the hotel.
Q: How do I add friends?
A: Key in the ID of your friend in the friend window (search friend).
A: Key in the ID of your friend in the friend window (search friend).
Q: How come I cannot add any friends with their ID?
A: The ID is case sensitive, Be careful of big i and small L, also 0 (zero) and big o.
A: The ID is case sensitive, Be careful of big i and small L, also 0 (zero) and big o.
Q: Is there any maximum number for Appeal?
A: There is no maximum, but you should not go above 500.
A: There is no maximum, but you should not go above 500.
Q: How do I delete floors on Android?
A: Select them first (hold on for a few seconds), then you can sell them – the initial floors cannot be sold now.
A: Select them first (hold on for a few seconds), then you can sell them – the initial floors cannot be sold now.
Q: Where do I buy items? What are they used for? How can I use them?
A: Items can be bought from the store just located outside the hotel. Items can be used to increase the Appeal/Price of the facilities. Tap on a facility (E.G, bedroom), then tap again on the “Info” icon. Tap on “Use Item”, to select an item of your choice to use.
A: Items can be bought from the store just located outside the hotel. Items can be used to increase the Appeal/Price of the facilities. Tap on a facility (E.G, bedroom), then tap again on the “Info” icon. Tap on “Use Item”, to select an item of your choice to use.
Q: How do I remove advertisements?
A: Advertisements will be removed with any purchase of diamonds.
A: Advertisements will be removed with any purchase of diamonds.
Q: What is the purpose of increasing the facilities’ Appeal?
A: The purpose of appeal on the buildings is to increase the animation speed of the tourists using the facilities.
A: The purpose of appeal on the buildings is to increase the animation speed of the tourists using the facilities.
Q: What is the purpose of leveling up the tourists?
A: Every time they level up, they can bring in more coins to spend, and also for every 5 levels, they can use 1 more facility before leaving the hotel. By default is only 3 times.
A: Every time they level up, they can bring in more coins to spend, and also for every 5 levels, they can use 1 more facility before leaving the hotel. By default is only 3 times.
Q: In my notification bar, it always says my workers are on idle and (I don’t know what is next) what should I do?
A: It just means that you did not build any building or upgrade any buildings when you exit the game.
A: It just means that you did not build any building or upgrade any buildings when you exit the game.
飯店物語常見問題
問:換了手機,遊戲存檔不見了!重新下載遊戲,遊戲也不見了!
答:別著急,把新遊戲ID和舊遊戲ID發給 support@happylabsfree.com,我們會幫你恢復遊戲存檔。
問: 如何得到粉紅色的雙人房?
答:在您的任務裏,有 “投資於[xxxx]“的任務。請按”示範“。那就可以開鎖新遊客了,慢慢就會有情侶的顧客。他們使用的房間會變雙人房。
問:客房沒有連接是什麼原因?與紅色感嘆號的黃色標誌是什麼意思?
答:房間的道路需要連接到入口。
問: 我如何添加好友?
答:在搜索朋友的窗口裏,輸入你朋友的ID。
問:為什麼我不能加任何朋友的ID?
答:大寫字母和小寫字母必須是正確的。大 i 和 小 L 容易出錯..O 和 0 也是。
問:魅力的最大值是什麽?
答:沒有最大值, 應該不會超過500。
問:我如何刪除地板?
答:請選擇地板(按住幾秒鐘),然後就可以出售它們 – 最初的地板不能出售。
問:在哪裡可以購買道具?道具的用途是什麽?怎麽用道具呢?
答:道具可以在飯店的門口買到。道具能夠增加設施的魅力/使用費。點一下設施,然後點以下“情報”圖標。在點以下“使用道具”來選擇你所要用的道具。
問:如何才能把廣告去處掉?
答:購買任何數量的鉆石,同時也會刪除廣告。
問:增加魅力有什麽作用?
答:減少設施使用時間,客人使用時會減少時間。
問:提高客人的等級有什麽作用?
答:每次客人們升級,他們可以帶多一點錢來花。還有每升五級,他們離開飯店之前,可以使用多一個設施。通常只能用三次設施。
問:為什麽在我的通知欄每次都出現“工人閑置中”,是代表什麽?
答:代表當你退出遊戲時,沒有在建任何的設施或建築。
答:別著急,把新遊戲ID和舊遊戲ID發給 support@happylabsfree.com,我們會幫你恢復遊戲存檔。
問: 如何得到粉紅色的雙人房?
答:在您的任務裏,有 “投資於[xxxx]“的任務。請按”示範“。那就可以開鎖新遊客了,慢慢就會有情侶的顧客。他們使用的房間會變雙人房。
問:客房沒有連接是什麼原因?與紅色感嘆號的黃色標誌是什麼意思?
答:房間的道路需要連接到入口。
問: 我如何添加好友?
答:在搜索朋友的窗口裏,輸入你朋友的ID。
問:為什麼我不能加任何朋友的ID?
答:大寫字母和小寫字母必須是正確的。大 i 和 小 L 容易出錯..O 和 0 也是。
問:魅力的最大值是什麽?
答:沒有最大值, 應該不會超過500。
問:我如何刪除地板?
答:請選擇地板(按住幾秒鐘),然後就可以出售它們 – 最初的地板不能出售。
問:在哪裡可以購買道具?道具的用途是什麽?怎麽用道具呢?
答:道具可以在飯店的門口買到。道具能夠增加設施的魅力/使用費。點一下設施,然後點以下“情報”圖標。在點以下“使用道具”來選擇你所要用的道具。
問:如何才能把廣告去處掉?
答:購買任何數量的鉆石,同時也會刪除廣告。
問:增加魅力有什麽作用?
答:減少設施使用時間,客人使用時會減少時間。
問:提高客人的等級有什麽作用?
答:每次客人們升級,他們可以帶多一點錢來花。還有每升五級,他們離開飯店之前,可以使用多一個設施。通常只能用三次設施。
問:為什麽在我的通知欄每次都出現“工人閑置中”,是代表什麽?
答:代表當你退出遊戲時,沒有在建任何的設施或建築。
饭店物语常见问题
问:换了手机,游戏存档不见了!重新下载游戏,游戏也不见了!
答:别着急,把新游戏ID和旧游戏ID发给 support@happylabsfree.com,我们会帮你恢复游戏存档。
问: 如何得到粉红色的双人房?
答:在您的任务里,有 “投资于[xxxx]“的任务。请按”示范“。那就可以开锁新游客了,慢慢就会有情侣的顾客。他们使用的房间会变双人房。
问:客房没有连接是什麽原因?与红色感叹号的黄色标志是什麽意思?
答:房间的道路需要连接到入口。
问: 我如何添加好友?
答:在搜索朋友的窗口里,输入你朋友的ID。
问:为什麽我不能加任何朋友的ID?
答:大写字母和小写字母必须是正确的。大 i 和 小 L 容易出错..O 和 0 也是。
问:魅力的最大值是什么?
答:没有最大值, 应该不会超过500。
问:我如何删除地板?
答:请选择地板(按住几秒钟),然后就可以出售它们 – 最初的地板不能出售。
问:在哪裡可以购买道具?道具的用途是什么?怎么用道具呢?
答:道具可以在饭店的门口买到。道具能够增加设施的魅力/使用费。点一下设施,然后点以下“情报”图标。在点以下“使用道具”来选择你所要用的道具。
问:如何才能把广告去处掉?
答:购买任何数量的钻石,同时也会删除广告。
问:增加魅力有什么作用?
答:减少设施使用时间,客人使用时会减少时间。
问:提高客人的等级有什么作用?
答:每次客人们升级,他们可以带多一点钱来花。还有每升五级,他们离开饭店之前,可以使用多一个设施。通常只能用三次设施。
问:为什么在我的通知栏每次都出现“工人闲置中”,是代表什么?
答:代表当你退出游戏时,没有在建任何的设施或建筑。
答:别着急,把新游戏ID和旧游戏ID发给 support@happylabsfree.com,我们会帮你恢复游戏存档。
问: 如何得到粉红色的双人房?
答:在您的任务里,有 “投资于[xxxx]“的任务。请按”示范“。那就可以开锁新游客了,慢慢就会有情侣的顾客。他们使用的房间会变双人房。
问:客房没有连接是什麽原因?与红色感叹号的黄色标志是什麽意思?
答:房间的道路需要连接到入口。
问: 我如何添加好友?
答:在搜索朋友的窗口里,输入你朋友的ID。
问:为什麽我不能加任何朋友的ID?
答:大写字母和小写字母必须是正确的。大 i 和 小 L 容易出错..O 和 0 也是。
问:魅力的最大值是什么?
答:没有最大值, 应该不会超过500。
问:我如何删除地板?
答:请选择地板(按住几秒钟),然后就可以出售它们 – 最初的地板不能出售。
问:在哪裡可以购买道具?道具的用途是什么?怎么用道具呢?
答:道具可以在饭店的门口买到。道具能够增加设施的魅力/使用费。点一下设施,然后点以下“情报”图标。在点以下“使用道具”来选择你所要用的道具。
问:如何才能把广告去处掉?
答:购买任何数量的钻石,同时也会删除广告。
问:增加魅力有什么作用?
答:减少设施使用时间,客人使用时会减少时间。
问:提高客人的等级有什么作用?
答:每次客人们升级,他们可以带多一点钱来花。还有每升五级,他们离开饭店之前,可以使用多一个设施。通常只能用三次设施。
问:为什么在我的通知栏每次都出现“工人闲置中”,是代表什么?
答:代表当你退出游戏时,没有在建任何的设施或建筑。