If you've lost your account recently, contact us immediately to recover and restore your account! This is because we will be closing all old servers in February 2018, and if you didn't migrate your account to the new server, then your data would be lost.
How to migrate my account to the new server?
Simply download V2.0 from App Store and Google Play.
Read more to find out what this means for you!
How to migrate my account to the new server?
Simply download V2.0 from App Store and Google Play.
Read more to find out what this means for you!
Upgraded to New Server
In the last 2 months, we have upgraded all games to a newer and more reliable server.
For Happy Pet Story, Happy Mall Story, and Hotel Story
Players will get new numerical IDs and will will need to re-follow your friends.
For Restaurant Paradise
Your Game ID got changed to numerical IDs but your friends retained.
What does this mean for you, our players?
The most important thing to do now is Secure Your Game! Players now have the option to secure their game using Facebook or Email address.
Must-do before you change device
Before you change your device, remember to press "save server data" in Settings.
This will allow you to save your game progress when you change devices.
Game got reverted to level 1?
If you secure your game and your game reverts to level 1, simply reinstall your game and re-login again to recover your account.
*Important* For Players in Happy Pet Story and Restaurant Paradise
For Happy Pet Story and Restaurant Paradise players who've previously secured with Login ID and Password or Facebook, please re-secure again.
How do I know whether my game is in the new server?
For your information, the games in the following versions are in the new server:
How do I know whether my game is secured successfully?
Check your Secure status in Settings of each game. If your game is secured, you will see a confirmation there.
What to do if my old game is still in the old server and I can't find it in the new server?
This guide is for Happy Mall Story, Hotel Story and Happy Pet Story only.
If you've recently installed your game after a long hiatus away from the game, and your old ID is in the old Server (any game version that's earlier than the versions stated above), here is the temporary recovery flow.
Temporary recovery flow:
Using an Android phone, please follow the procedures below:
What if I'm playing on iPhone?
If you want to play the game using iPhone,
I don't want to upgrade my game. I don't want to lose my friends or my saved game.
This notice is for Happy Mall Story, Hotel Story and Happy Pet Story only.
Please note that the old server will be closed in a few months time and players are encouraged to update to the latest version to preserve your data.
When the old server closes, all old player data will be wiped!
So it's very very very important to update your game!
If you are on the following versions, please update now!
Happy Mall Story: 1.7.2 and below
Hotel Story: 1.5.1 and below
Happy Pet Story: 1.3.1 and below
Contact us if you've any questions
Happy Mall Story: isabelle@happylabsfree.com
Hotel Story: support@happylabsfree.com
Happy Pet Story: mojo@happylabsfree.com
Restaurant Paradise: pierre@happylabsfree.com
Thanks for reading!
In the last 2 months, we have upgraded all games to a newer and more reliable server.
For Happy Pet Story, Happy Mall Story, and Hotel Story
Players will get new numerical IDs and will will need to re-follow your friends.
For Restaurant Paradise
Your Game ID got changed to numerical IDs but your friends retained.
What does this mean for you, our players?
The most important thing to do now is Secure Your Game! Players now have the option to secure their game using Facebook or Email address.
Must-do before you change device
Before you change your device, remember to press "save server data" in Settings.
This will allow you to save your game progress when you change devices.
Game got reverted to level 1?
If you secure your game and your game reverts to level 1, simply reinstall your game and re-login again to recover your account.
*Important* For Players in Happy Pet Story and Restaurant Paradise
For Happy Pet Story and Restaurant Paradise players who've previously secured with Login ID and Password or Facebook, please re-secure again.
How do I know whether my game is in the new server?
For your information, the games in the following versions are in the new server:
- Happy Pet Story HPS: V2.0
- Happy Mall Story HMS: V2.0
- Hotel Story HS: V2.0
- Restaurant Paradise RP: V1.9
How do I know whether my game is secured successfully?
Check your Secure status in Settings of each game. If your game is secured, you will see a confirmation there.
What to do if my old game is still in the old server and I can't find it in the new server?
This guide is for Happy Mall Story, Hotel Story and Happy Pet Story only.
If you've recently installed your game after a long hiatus away from the game, and your old ID is in the old Server (any game version that's earlier than the versions stated above), here is the temporary recovery flow.
Temporary recovery flow:
Using an Android phone, please follow the procedures below:
- If you are on V2.0, uninstall the current game (secure it first if you want to save the data)
- Reinstall V1.X from here: https://drive.google.com/drive/folders/1LEfCpKsZW7QcQTUSA2faSJdLRg6lbt_H?usp=sharing
- HPS and RP: Please log in with your username and password. If you don’t remember your password, go to step 4. If you remember your password, go to step 5.
- HS and HMS: Please make a new account and give us the new ID, after which we will transfer your old game to the new ID.
- Once you've recovered your new game, please update directly to V2.0 without uninstalling.
- You'll get new ID and you need to re-add followers.
What if I'm playing on iPhone?
If you want to play the game using iPhone,
- Please do the Temporary Recovery Flow (steps 1-6)
- Secure your game on the Android device
- Log in with the same credentials on iPhone
I don't want to upgrade my game. I don't want to lose my friends or my saved game.
This notice is for Happy Mall Story, Hotel Story and Happy Pet Story only.
Please note that the old server will be closed in a few months time and players are encouraged to update to the latest version to preserve your data.
When the old server closes, all old player data will be wiped!
So it's very very very important to update your game!
If you are on the following versions, please update now!
Happy Mall Story: 1.7.2 and below
Hotel Story: 1.5.1 and below
Happy Pet Story: 1.3.1 and below
Contact us if you've any questions
Happy Mall Story: isabelle@happylabsfree.com
Hotel Story: support@happylabsfree.com
Happy Pet Story: mojo@happylabsfree.com
Restaurant Paradise: pierre@happylabsfree.com
Thanks for reading!
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